Confessions of a Struggling Consignment Shop Owner

consignment shop

We all Struggle… I had just hired a new staff member at my consignment shop and it was within my first 6 months of business. She was a college student inexperienced in dealing with the range of people you get in a retail environment. I had to run a few errands, which would require her…

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Personality Profiling in Your Consignment Business

Personality Profiling in the Consignment Business

I hired her to manage our online presence. She was fun, outgoing, sociable, and inspiring. I thought that would translate well to our social media and web outlets. What I failed to assess was her motivation to see results. In her short tenure at our consignment store, she lived up to her personality profile.  She…

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Circular Marketing in Consignment

Circular Marketing in Consignment

What is Circular Marketing in Consignment? Although I’ve been using the term “circular marketing” for about 3 years now, I’m not exactly sure what the official term means. Based on a quick Google search, it seems to mean a marketing message that runs throughout every platform in a marketing strategy (see this article for more).…

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This is True! Do you see it in your shop?

resale shop makeover

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Our Top 4 Factors that Lead to Customer Loyalty

factors that lead to customer loyalty

Meet the Jones’ There were the Jones’, who came in at least a dozen times before they ever made a purchase. And every time I saw them coming I would try to find something else that had to be done immediately so I could exit through the back door. Ladies and Gentlemen, Kevin has left…

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How Does Consignment Work to Make Better Communities?

How Does Consignment Work

It’s Saturday morning and I arrive at my small furniture consignment shop in Auburn, AL still trying to wake up after my morning coffee.  A truck is backed up to the front door with a few pieces of furniture in tow. “We sent you an email earlier this week and you said that you could help us with our…

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Book Review: The Advantage by Patrick Lencioni

the advantage by patrick lencioni

Over the course of the past 8 years, I have become enthralled with Patrick Lencioni’s (pronounced Lin-choni’s) series of parables for the business leader. These easy to read, engaging short stories lay out principles that will help a business and it’s leaders become healthy. The first book I read in Pat’s series was”The Five Dysfunctions of…

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Gratitude in Resale and Consignment

Gratitude in Resale and Consignment

It’s not happiness that brings us gratitude, but gratitude that brings us happiness.  -anonymous One of the richest “natural resources” in life is the group of people that we interact with daily.  Some of those folks we choose, while others come by chance.  Do the hard work of being filled with gratitude for the folks who…

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Seasons of Life: Pain and Hope

seasons of life pain and hope

Seasons of Life in Resale Fall symbolized change.  As I walked through and saw all the vivid colors that signal the coming of change, I thought about all the folks who walk through our resale shops each day. The nature of what we do introduces us to a whole bunch of folks going through minor and…

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